Frequently Asked Questions
Find answers to common questions about Look Kool.
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. You can pay online via Razorpay (UPI, cards, net banking) or choose Cash on Delivery where available.
How can I track my order?
Sign in to your account and visit "My Orders" to see the latest status and tracking details for your order.
What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and wallets via Razorpay. Cash on Delivery is available for select locations.
Can I cancel my order?
You can request cancellation before the order is shipped. Visit "My Orders" or contact us for assistance. See our Cancellation Policy for details.
What is your return policy?
We accept returns within 7 days of delivery for items in original condition. Visit our Returns & Refunds page for full details.
How long does delivery take?
Metro cities: 3–5 business days. Other locations: 5–10 business days. Check our Shipping Information page for details.
Do you offer free shipping?
Free shipping may be available on orders above a certain amount. Check our current promotions at checkout for details.
How do I create an account?
Click "Sign In" and use your Google account to sign up instantly. No separate registration is needed.
Still have questions? Contact us and we'll be happy to help.