Cancellation Policy
Order Cancellation
You may cancel your order from Look Kool before it has been shipped. Once an order is dispatched, it cannot be cancelled — you may instead request a return after delivery.
How to Cancel
- Sign in to your account and go to My Orders.
- Find the order you wish to cancel and click "Cancel Order" (available only if the order has not been shipped).
- Alternatively, contact us with your order number and we'll assist you.
Refund on Cancellation
If your order was prepaid, the full amount will be refunded to your original payment method within 5–7 business days after the cancellation is confirmed.
For Cash on Delivery orders, no charge will be collected if the order is cancelled before dispatch.
Cancellation by Look Kool
In rare cases, we may cancel an order due to stock unavailability, pricing errors, or suspected fraudulent activity. You will be notified immediately and any payment will be refunded in full.
Questions?
For any cancellation-related queries, please contact us.